Terms of service & FAQ

How long does my order take to ship?

Preorder can take anywhere from 6-9 months per production timeline. In hand order fulfillment will be processed in 2 weeks or earlier.

Do you offer international shipping? 

The shop does ship international to selected countries. I DO NOT SHIP TO THE EU; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. You are welcome to get a US Proxy to ship. The default shipping is global post for international shipment. Customer will be responsible for any custom fees/duties/vat.  Custom forms are filled out with accurate cost of pin.

What is your return & exchange policy? 

Please keep in mind items are handmade and not every item will be identical to each other. I strive to send only items that meet all our requirements of unflawed. Items can only be exchanged if categorized as flawed upon inspecting images sent by you the consumer to us. Exchanges will be allowed ONLY once per design and ONLY when a replacement is available. 

**Each design is limited edition and therefore we cannot guarantee a replacement will be available for you.**

FAQs

  • All in hand sales are final. Please do not punish small business for your buyer remorse or reckless financial decisions this is not a big corporation. By purchasing you are agreeing to the terms set forth by the shop. You will be blocked from all shop purchases.

  • Presale cancellation will always be granted if requested, however there will be penalties to deter habitual behavior. There will be a 3-month shop ban penalty.

    There will be a non-refundable 10% restocking fee. This fee covers the administrative costs and fees associated with the refunds.

    Purchasing a preorder pin and asking for a refund before the community's generally accepted 6-month pin production timeline. Usually the fund helps us make sure we craft just the right amount of the product to satisfy our customers.

    24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty just as long as it is within 24 hours of placing that order. You will be refunded in full within 1-2 business days, but please allow 5-7 business days for the refund to post to your original form of payment.

    You will be banned from participating in any preorder.

  • You can always contact us through the contact form on the site or email. Please do not send order inquires, address changes, and business related questions via Instagram DM. Also don’t bump email as it get process on weekends

  • You can combine in hand shipping depending on my discretion of the shop order volume. The difference will be refunded. Do not combine presale/pre-order with in hand pins as the order will not ship until order can be fulfilled.

  • A limited amount of presale spots will be offered on occasion. By purchasing a presale, you understand that you are helping to fund pin production. You also understand that pin production times can vary. All presale buyers will be guaranteed the best quality grade of the batch.

  • Pin production times vary based on the manufacturer and the speed in which they operate. Every factory gives rough estimates when a pin can be done. There may be unforeseen circumstances that could delay a pin during the production process. Typically each pin will take 3-6 months but, can potentially be longer due to extraordinary circumstances.

  • Production updates are posted on our social media channels. Updates will always appear on the support page & Trello. Make sure you follow us on Instagram for the most up to date information.

  • Yes, there will be extra pins for in hand drop unless otherwise stated.

  • We recommend for you to create an account through www.kikrox2thepinister.com. You can save your information which will allow you to check out quickly.

  • Sorry at this moment I do not.

  • First Class Mail usually takes 5-8 business days. Priority Mail is faster at 3-5 days. Delays might occur due to the holidays or unforeseen circumstances. Please contact your local post office if you are experiencing delays.

  • Kikrox2thepinister is not responsible for lost or damaged mail. By purchasing, you agree to this policy. Ground advantage insures up to $100 please file claim with the applicable carrier.